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Duncan Hyundai is a great place to buy a new car. They do not use the typical pressure sales tactics I have experienced at other dealers in the past. I ordered a Kona EV and they kept me in the loop as much as they could regarding delivery and pricing. If you know anything about ordering this car in North America, you know that the waiting list is long and Hyundai corporate have not been keeping the dealerships in the loop on deliveries, pricing and model years being delivered. Geoff kept us up to date with the information he had, including the new model year minor price increase. He welcomed all of our questions and returned our calls and emails promptly and after-hours in some cases. When we dropped in to inquire about where we were on the wait list, he was very patient with us and answered all of our questions. Our car was delivered two months sooner than we expected, and when we went to complete the deal, everyone in the dealership was helpful and there were no pressure tactics to try to upsell us on add-ons. We were informed what was available to us (all at once, not the typical tactic revealing lower cost options after one was turned down that you would experience at other dealers) and everything was patiently explained. We hadn't decided whether to trade in our car and were honest with them about it. They appraised it for us, made an offer and when we countered, they almost got there. In the end we declined to trade in and they were most gracious about it. The additional accessories we wanted were installed in the car immediately. The car was perfectly clean and we got a thorough walk through before leaving. I wish all of my car buying experiences had been this pleasant. Everyone we dealt with was great, including Geoff, Jordan, Jon, Cass, Ralph and even the ICBC rep Haley. I would recommend this dealership to anyone on Vancouver Island looking for a new Hyundai. They'll treat you right.
a week ago
Good stuff. I dealt with Luke Cross in July when I was on the market for a used truck. The guy was super friendly... really nice to deal with. They put new offroad tires on the truck worth 1000$ and even delivered it to Tofino! Stellar service
a week ago
Excellent treatment from sales and finance department! Highly recommend this dealership .....makes you feel like your in a small town 😃
2 weeks ago
Honest friendly and no high pressure! Their service department is great!
4 weeks ago
A way better experience than Victoria Hyundai. I would even go so far as to say it's worth the drive up from Victoria to Duncan! Tons of parking. They wash the car after a service better and when your service or work on your car is finished they actually call you back and let you know!! Friendly, helpful knowledgeable staff!! And they don't pressure you here!! If you need to go to a Hyundai dealer on the south island go here.
3 months ago
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